Delivery Policy

3.1 Registration & Immediate Access

Upon successful registration, your account is created immediately. You will receive an OTP verification email within 2 minutes. Once verified, you have immediate access to the free-tier features of the Platform.

If you register via Google or LinkedIn OAuth, email verification is not required — access is granted immediately after OAuth authorisation.

3.2 Paid Subscription Access

Upon successful payment, paid features are activated within 60 seconds. You will receive an email confirmation from our payment processor and a subscription confirmation from CareerBrains within 5 minutes.

If paid features are not activated within 10 minutes of a successful payment, contact billing@CareerBrains.com with your transaction reference and we will resolve it within 4 business hours.

4.1 Delivery Process

AI features (match scoring, cover letter generation, interview prep, resume analysis, career roadmap) are delivered as follows:

1. You submit a request through the Platform interface.
2. Your request (including relevant resume and job data) is transmitted to OpenAI’s API.
3. OpenAI’s GPT-4o processes the request and returns a structured response.
4. The response is validated, formatted, and displayed in your browser.

Most AI features are cached in Redis for identical inputs (same resume + same job). Cached results are returned in under 1 second. Uncached results take 5–15 seconds depending on the feature and request complexity.

4.2 Dependency on Third-Party APIs

AI feature delivery depends on the availability of OpenAI’s API. In the event of an OpenAI service disruption, AI features may be temporarily unavailable. We monitor OpenAI’s status and will notify users of material disruptions via our status page.

4.3 AI Output Accuracy

We deliver AI Outputs on a best-efforts basis. We do not guarantee that AI Outputs will be error-free, complete, or fit for any particular purpose. See Section 5 of our Terms of Service for important disclaimers regarding AI-generated content.

5.1 Tailored Resume PDFs

When you generate a tailored resume, a PDF file is created server-side using our PDF generation engine (fpdf2) and delivered directly to your browser as a download. This typically takes 10–15 seconds.

Generated PDFs are available for re-download from your dashboard for 30 days after generation. After this period, you may regenerate the document at no additional charge.

5.2 Uploaded Resume Files

Resume files you upload (PDF, DOC, DOCX) are stored securely and available for download from your profile at any time during your account lifetime. Files are retained for 30 days after account deletion as described in our Privacy Policy.

5.3 Download Failures

If a file download fails (browser error, interrupted connection, or corrupted file), please attempt the download again. If the issue persists, contact support@CareerBrains.com with your account email and a description of the issue; we will resolve it within 1 business day.

6.1 Transactional Emails

We send the following transactional emails through our SMTP delivery provider:

• Email verification OTP (sent within 2 minutes of registration or OTP request).
• Password reset links (where applicable).
• Subscription confirmation and billing receipts.
• Application status updates (when a recruiter updates your application status).

6.2 Delivery Delays

Transactional emails are typically delivered within 2 minutes. Delivery may be delayed due to:

• Your email provider’s spam or junk filters (add noreply@CareerBrains.com to your contacts).
• Temporary issues with your email provider’s servers.
• Our email delivery provider experiencing an outage.

If you have not received a verification OTP within 5 minutes, use the “Resend OTP” option on the verification page. If the issue persists, contact support@CareerBrains.com.

6.3 Marketing Emails

If you have opted in to marketing communications, we may send product updates, career tips, and promotional materials. You may unsubscribe at any time via the unsubscribe link in any marketing email or by updating your notification preferences in Account Settings.

Unsubscribe requests are processed within 10 business days in compliance with CAN-SPAM (US) and GDPR/UK GDPR (EU/UK).

7.1 Target Uptime

We target 99.5% monthly uptime for the CareerBrains Platform (excluding scheduled maintenance). Uptime is measured as the percentage of time in a calendar month that the Platform is accessible and functional for a typical user.

7.2 What Counts as Downtime

“Downtime” means the Platform is inaccessible or core features (account login, AI tools, job listings) are completely unavailable. Partial degradation of non-core features (e.g., slower AI responses, minor UI issues) does not count as downtime.

7.3 Exclusions

Uptime commitments do not apply to downtime caused by:

• Scheduled maintenance (notified at least 24 hours in advance).
• Force majeure events (natural disasters, acts of government, cyberattacks beyond our reasonable control).
• Third-party service failures (OpenAI API outages, payment processor downtime).
• Your own network, device, or browser issues.

7.4 Service Credits

Paid subscribers may request a pro-rata service credit for verified monthly uptime below 99% in any calendar month. Credits are applied to the next billing cycle and are not redeemable for cash. Submit credit requests to billing@CareerBrains.com within 30 days of the incident.

8.1 Scheduled Maintenance

We schedule maintenance windows during off-peak hours (typically 02:00–05:00 UTC). Scheduled maintenance that will cause Platform unavailability of more than 15 minutes will be announced:

• Via a banner notification on the Platform at least 24 hours in advance.
• By email to registered users for maintenance expected to exceed 1 hour.
• On our status page at status.CareerBrains.com (when available).

8.2 Unplanned Incidents

In the event of an unplanned outage affecting core features, we commit to:

• Detection: automated monitoring alerts our on-call team within 5 minutes of an outage.
• Communication: an initial incident notice posted within 30 minutes of confirmed impact.
• Updates: status updates at least every 60 minutes until resolution.
• Post-mortem: a root cause analysis published within 5 business days for incidents lasting more than 2 hours.