1. Overview
CareerBrains, Inc. (“CareerBrains”) offers both a free tier and paid subscription plans. This Refund Policy explains when refunds are available, how to request them, and the timelines for processing.
This policy does not limit any statutory rights you may have under the consumer protection laws of your jurisdiction, including but not limited to the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Rights Act 2015, and applicable state consumer protection statutes in the United States.
2. Free Tier
The free tier of CareerBrains is provided at no charge. There are no payments associated with the free tier, and therefore no refunds apply. Free-tier feature limits may change with 30 days’ notice as described in our Terms of Service.
3. Subscription Cancellation
3.1 How to Cancel
You may cancel your paid subscription at any time from your account dashboard under Account Settings → Billing → Cancel Subscription, or by emailing billing@CareerBrains.com.
3.2 Effect of Cancellation
Cancellation takes effect at the end of your current billing period (monthly or annual). You will retain access to all paid features until that date. After cancellation, your account reverts to the free tier — your data is retained and you can resubscribe at any time.
3.3 No Pro-Rata Refunds on Cancellation
Unless you qualify for our 30-Day Money-Back Guarantee (Section 4) or the EU Right of Withdrawal (Section 5), cancelling mid-period does not entitle you to a pro-rata refund of the unused portion of your subscription. The subscription remains active until the end of the paid period.
4. 30-Day Money-Back Guarantee
4.1 Eligibility
The 30-day money-back guarantee applies if:
- This is your first paid subscription on CareerBrains (not applicable to renewals or plan upgrades).
- You submit your refund request within 30 calendar days of the initial charge date.
- You have not previously received a refund under this guarantee.
- Your account has not been terminated for breach of our Terms of Service.
4.2 Amount Refunded
A full refund of the amount charged for the initial subscription period will be issued to your original payment method. No deductions will be made for features used during the period.
4.3 Annual Plans
The 30-day guarantee applies equally to annual subscriptions. If you request a refund within 30 days of purchasing an annual plan, the full annual amount is refunded.
5. EU & UK Right of Withdrawal
5.1 Statutory Right of Withdrawal
Under the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations 2013, you have the right to withdraw from a digital service contract within 14 calendar daysfrom the day of purchase (the “cooling-off period”), without giving any reason.
5.2 Waiver of Right of Withdrawal
When you purchase a paid subscription, you will be asked to expressly acknowledge that: (a) performance of the service begins immediately upon purchase; and (b) you thereby waive your right of withdrawal once the service has commenced.
If you have not provided this acknowledgement and have not yet accessed any paid AI features, the right of withdrawal remains available for the full 14-day cooling-off period. Submit your withdrawal notice to billing@CareerBrains.com before the 14-day period expires.
5.3 Model Withdrawal Form
You may use the following form to exercise your right of withdrawal. You are not obliged to use this form:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service: [describe subscription plan].
Ordered on (*) / received on (*): [date]
Name of consumer(s): [your name]
Address of consumer(s): [your address]
Date: [date]
5.4 Refund on Valid Withdrawal
If your withdrawal is valid, we will refund all payments received from you no later than 14 calendar days from the day we are informed of your decision to withdraw, using the same means of payment as the original transaction.
6. Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals (monthly or annual) after the initial subscription period.
- Requests submitted after the 30-day money-back guarantee window has expired.
- Accounts terminated for breach of the Terms of Service.
- Payments made more than 12 months prior to the refund request.
- One-time add-on purchases where the digital content has been delivered and accessed.
- Taxes, transaction fees, and currency conversion charges imposed by your bank or payment processor.
We reserve the right to decline refunds where we reasonably believe a refund request is made in bad faith (e.g., repeated refund abuse or account creation solely to exploit the guarantee).
7. How to Request a Refund
To request a refund:
- Email billing@CareerBrains.com from the email address registered on your account.
- Include in the subject line: “Refund Request — [Your Account Email]”.
- In the body, state the reason for your request and whether you are invoking the 30-Day Guarantee, EU Right of Withdrawal, or another ground.
Alternatively, you may submit a refund request directly through the billing portal in your Account Settings.
We will acknowledge your request within 2 business days and process eligible refunds within 5–10 business days.
8. Processing Time & Refund Method
Approved refunds are issued to the original payment method within 5–10 business days of approval. For EU/UK right-of-withdrawal refunds, we process within 14 calendar days as required by law.
If the original payment method is unavailable (e.g., expired card, closed account), we will contact you to arrange an alternative. We do not issue refunds via cash, cryptocurrency, or third-party transfer services.
Bank processing times after we initiate the refund are beyond our control and may add 3–5 business days, depending on your financial institution.
9. Contact
For billing questions, cancellations, or refund requests, contact us at:
- Email: billing@CareerBrains.com
- General enquiries: legal@CareerBrains.com
- Postal address: CareerBrains, Inc., [Company Address], USA