AI, Digital Health & Senior Technology Specialist

Work Environment: Long-Term Care, Retirement and Community Homes

Reports To: Operations / AI & Digital Health Management Team

Job Summary

We are seeking a NACC-trained Personal Support Worker (PSW) with practical AI and digital technology experience to support the integration of technology into senior-care operations.

The position combines frontline senior-care knowledge with AI and digital skills to collect operational data, support AI development, improve digital documentation and workflows, and train PSWs and seniors to use digital technology.

Key Duties

• Work with seniors and PSWs to understand and document real-world care workflows.

• Collect and organize approved operational data for AI and digital health development.

• Support implementation and testing of AI and digital healthcare tools.

• Train PSWs and healthcare staff on digital portals, documentation and workflows.

• Teach seniors how to use smartphones, tablets, computers and digital services.

• Develop and improve digital SOPs and workflow processes.

• Provide frontline feedback to technology and R&D teams.

• Support technology adoption with a compassionate, patient and service-oriented approach.

Required Qualifications

• NACC PSW qualification/training required.

• Experience working with seniors in LTC, retirement or community settings.

• Practical experience using AI and digital technologies.

• Experience teaching seniors technology or conducting technology classes.

• Strong communication and training skills.

• Fluent in English, Cantonese and Mandarin.

• Compassionate and service-oriented.

Position Rationale

The PSW qualification provides the employee with the direct care, senior-care and frontline healthcare knowledge required to understand LTC workflows, while AI and digital technology experience enables the employee to translate those workflows into data, digital processes and AI-enabled solutions. Experience teaching seniors provides the essential bridge between technology and its practical adoption by the senior population.