Customer Success Executive

Customer Success Executive

Gawsworth, Cheshire (Hybrid Working Available)

Salary: From £25,000 per annum, depending on experience

Full Time (37.5 hours per week)

Join the Team Behind Expert Genie Pro

At Fortythree Tech, we're building Expert Genie Pro, a purpose-built practice management platform designed specifically for expert witnesses. Our mission is simple: to help expert witnesses manage their workflow and admin from one secure, organised workspace.

We're looking for a Customer Success Executive to play an important role in helping expert witnesses successfully adopt and get value from Expert Genie Pro.

This is a varied, hands-on role that combines customer onboarding, customer support, account management, CRM administration, customer communications, content creation and customer outreach. You'll work directly with customers, helping them get started with the platform, build confidence in using it and ensure they achieve value from day one. You'll also support outreach activities with prospective users and play an important role in growing the Expert Genie Pro community.

If you enjoy working with people, learning new technology, solving problems and making a genuine contribution, we'd love to hear from you.

What You'll Be Doing

Supporting expert witnesses as they onboard onto Expert Genie Pro
Helping new users set up accounts, cases and documents
Providing telephone and email support during onboarding and early platform use
Becoming a trusted point of contact for customers
Building strong customer relationships and supporting long-term success
Monitoring customer engagement and helping customers get maximum value from the platform
Supporting outreach activities to prospective users via LinkedIn, email and other channels
Coordinating demonstrations, discovery calls and follow-up activity
Maintaining accurate CRM records and tracking customer activity
Creating and improving onboarding guides, training materials and support content
Working closely with colleagues across customer success, product and marketing to continuously improve the customer experience

We're Looking For Someone Who

Is bright, enthusiastic and eager to learn
Enjoys working with technology and learning new systems
Communicates confidently and enjoys building relationships
Is organised and pays attention to detail
Takes initiative and looks for ways to improve things
Enjoys solving problems and helping people
Is proactive, reliable and willing to get stuck in
Can explain things clearly and patiently
Enjoys working in a fast-moving environment
Wants to develop their career within a software and technology business

This Role Could Be Perfect For You If You

Have recently graduated and gained practical experience through a placement year, year in industry, internship, part-time role or similar customer-facing experience
Are in the early stages of your career and looking for your next opportunity
Have experience in customer service, customer support, onboarding, account management, sales support or another customer-facing role
Enjoy helping people and building relationships
Are comfortable using digital tools and technology
Have experience using CRM systems such as Monday.com, HubSpot or Salesforce (desirable)
Enjoy creating guides, training materials or documentation
Are curious, motivated and keen to learn
Want to join a small team where your contribution will genuinely make a difference

What We Offer

Salary from £25,000 per annum, depending on experience
Hybrid working available
25 days annual leave plus bank holidays
Workplace pension
Ongoing training and development opportunities
The opportunity to work with modern software, AI-powered tools and a growing community of expert witnesses
The opportunity to take on responsibility and develop your skills
A supportive and collaborative team environment
The chance to make a real impact and help shape the customer experience

Why Join Us?

We're passionate about helping expert witnesses embrace technology that makes their working lives easier.

You'll work closely with experienced colleagues, contribute ideas, take ownership of your work and gain exposure to customer success, technology, operations and business growth.

This is an opportunity to learn, develop and make a genuine contribution within a supportive and ambitious team.

If you're motivated, enjoy working with people and are excited by the opportunity to grow your career while helping customers succeed, we'd love to hear from you.

How To Apply

Please send your CV and a short covering email explaining why you're interested in the role to:

hello@fortythree.tech

Pay: From £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Congleton CW12 2FQ: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Congleton CW12 2FQ