Customer Success Manager, Enterprise – Strategic Customer Success Team

Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 organizations, including marketing operations teams and senior marketing executivesAct as a trusted advisor by providing strategic recommendations on leveraging Semrush for maximum impactOwn the renewal lifecycle, managing customer health, commercial timelines, procurement requirements, and risksMaintain accurate renewal forecasts and partner with account teams on expansion and cross-sell opportunitiesConnect customers’ marketing workflows to the business value delivered by SemrushLead executive Quarterly Business Reviews connecting Semrush performance and insights to business objectives, ROI, strategic priorities, and long-term partnership valueIdentify, document, escalade, and remediate customer risksDevelop action plans to address risks before they affect renewal or customer valueAdvocate for customer-driven product improvements and enhancementsMonitor customer objectives, industry conditions, and competitive intelligenceCreate customized success plans and coordinate cross-functional executionIdentify opportunities for Semrush tools, expansions, and product/platform upgradesDevelop expertise across Semrush Enterprise solutions, Search, AI visibility, and digital marketingManage the customer portfolio, including customer health, success plans, renewal timelines, growth opportunities, stakeholder coverage, and forecastingRequirements5–7+ years of experience in Customer Success, Account Management, or a related role, focused on enterprise customers, preferably in MarTech or SaaSProven track record of building strong relationships with stakeholders at different levels of seniorityExperience creating customized success plans and connecting customer processes to Semrush-delivered resultsExcellent problem-solving skills and ability to provide tailored enterprise customer solutionsStrong verbal and written communication skills; ability to articulate complex concepts to technical and non-technical audiencesUnderstanding of digital marketing technologies including SEO, SEM, content marketing, analytics, CRM, and marketing automationExperience upselling customers and generating qualified leadsAbility to use customer data to provide insights and drive decision-makingExperience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms preferredAbility to navigate ambiguity and complexity and adapt in a rapidly changing global business environmentPrevious pipeline management experience in a sales or renewal contextAlignment with Semrush values: Trust, Sense of Ownership, and enthusiasm for Constant ChangesCore CompetenciesDemonstrates expertise in Customer Success and Account Management for enterprise clients, with a strong focus on digital marketing technologies and strategic relationship building. Proficient in developing customized success plans and leveraging customer data to drive insights and decision-making.

Highest-signal resume keywordsCustomer Success ManagementDigital Marketing TechnologiesRelationship BuildingCustomized Success PlansPipeline ManagementATS Optimization KeywordsHard SkillsCustomer Data AnalysisUpsellingSEOSEMContent MarketingAnalyticsCRMMarketing AutomationEnterprise Solutions ExpertiseRisk ManagementSoft SkillsProblem-SolvingVerbal CommunicationWritten CommunicationAdaptabilityStakeholder EngagementIndustry KeywordsMarTechSaaSCustomer HealthRenewal LifecycleCross-Sell OpportunitiesQuarterly Business ReviewsCompetitive IntelligenceAction PlansCustomer ValueBusiness ObjectivesTools & TechnologiesSemrushBrightEdgeConductorSimilarWeb
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