Customer Success Manager

Job Title: Customer Success Manager
Salary: £45,000 - £65,000
Location: Kingston-upon-Thames

We're supporting an established B2B marketing/tech business to build a brand‑new Customer Success function to support a major channel partnership with a global SaaS brand and we're looking for 3 of you! This is a rare chance to join at the ground floor of a high‑profile project, help shape the playbook, and work closely with senior leadership.

You'll be responsible for a portfolio of c.40–50 B2B customers who are on a 6‑month pilot of a well‑known SaaS product. Your mission is simple: drive onboarding, adoption and value so these pilots convert into long‑term contracts.

What's in it for you?
You'll be joining a new customer success team from day one with the backing of a successful, profitable business. Work on a high‑visibility partnership with a global SaaS brand Real opportunity to influence process, playbooks and customer journey What you'll be doing as the Customer Success Manager:
Owning a portfolio of 40–50 SMB/mid‑market B2B customers on a 6‑month SaaS pilot Running onboarding and training sessions (mostly video calls & screen‑shares) Driving product utilisation and best practice; identifying risks and opportunities Prioritising accounts and managing a clear cadence of touchpoints and checkpoints Reporting on account health (RAG status), risks and upsides to internal stakeholders Collaborating with a senior commercial team and the global partner to improve processes
What you need to be successful as the Customer Success Manager:
2+ years in Customer Success role within B2B SaaS company Comfortable managing high‑volume, lower‑value books rather than a few enterprise accounts Confident running consultative video calls and product walk‑throughs Warm, articulate and supportive style – more “trusted advisor” than “hard seller”
If you'd like to be involved in building something new, rather than just inheriting a mature CS machine, this could be a great next step.

Get in touch asap as interviews start NEXT WEEK!