Enterprise Customer Success Manager (UK/Ireland)

Enterprise Customer Success Manager (UK/Ireland)

My client is building an AI Care Partner that helps clinicians focus more of their time on patient. They support 65+ million patients visits across over 100 countries, saving more than 18 million hours to healthcare professionals. Backed by nearly $100m in funding, my client is expanding globally with leading healthcare organisations.

The role:

They are looking for a strategic Enterprise Customer Success Manager to lead their largest NHS and healthcare accounts across the UK and Ireland

It is a senior, consultative role focused on driving adoption, managing implementation and building long-term partnerships with healthcare leaders.

You will own a portfolio of strategic healthcare accounts, guiding customers through the full lifecycle, so experience in similar environments is very valuable.

What you’ll do:

Act as a trusted advisor to the organisations using their product
Lead complex, multisite implementations
Coordinate crossfunctional teams
Drive adoption through training, workflow improvements, and measurable success plans
Help shape scalable customer success processes

What they want:

Strong understanding and experience within and around NHS organisations or healthcare system environments
5+ years’ experience in Customer Success, SaaS or consulting
Experience managing large, complex accounts
Experience leading largescale implementation and adoption programs
The ability to influence senior stakeholders and drive organisational change

If this sounds like something you would be interested and want to find out more, please email me on LChambers@barringtonjames.com with your CV and we can schedule a call.