Implementation Consultant - Systems

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join Our Team and Succeed TogetherTELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support.Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handlethe intricate technical and administrative complexities.The Impact You'll MakeAs an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences.You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.What You'll DoDaily Operations & Administration (50%)Manage administrative and case management issues with minimal supervisionProcess individual participant requests and plan-level data operationsComplete and peer review transactions and file postings for plan participantsEnsure all items are processed accurately and within agreed-upon SLA timeframesCommunicate with clients regarding participant inquiries requiring additional informationTechnical Analysis & System Configuration (30%)Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic developmentTest and analyze system configurations against requirement documents during implementation and administrationLeverage sophisticated database tools to set up healthcare and group benefits databasesDefine data fields, import data, design screens, and create queries and reportsApply strong knowledge of Health and Welfare Benefit domain rules and regulationsReview plan documents to build plan-specific knowledge and assist with researchQuality Assurance & Project Management (20%)Participate in client-specific and TELUS Health-wide project initiativesMonitor project schedules to ensure deliverables are met on timeCollaborate with team leaders and project managers to define project scope, objectives, assignments, and timelinesIntegrate quality assurance processes into all projects and deliverablesNotify project managers or clients proactively if timelines are at riskWhat You Bring to the TeamExperience & Expertise:3-5 years in Benefits Administration industry, or as an Analyst/Operations SpecialistDemonstrated strength in analytical thinking and exceptional attention to detailFamiliarity with healthcare or group benefits conceptsProven ability to prioritize and manage multiple projects simultaneouslyTechnical Skills:Working knowledge of Excel including VLookup, Pivot Tables, and MacrosStrong ability to learn new systems and processes quicklyExperience with data processing and analysisCore Competencies:Excellent oral and written communication skillsStrong organizational and time management abilitiesSelf-motivated, quality-conscious, and committed to meeting deadlinesAbility to thrive in a collaborative team environmentPreferred QualificationsWorking knowledge of SQL, MS Access, and/or VBBA/BS degreeProject management backgroundPrevious experience with database management or data processingExperience in project coordination or administrative support rolesProfessional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)Experience working in a consulting or client services environmentUnderstanding of compliance requirements in benefits administrationYour Success ProfileWe're looking for someone who brings:Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvementProblem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutionsAdaptability – Flexibility and resilience in a fast-paced, dynamic environmentCollaborative Spirit – Willingness to support team members and contribute to collective successPositive Attitude – Enthusiasm when facing new challenges and learning opportunitiesSalary Range: $58,100 - $90,000 CAD AnnualActual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:⦁ Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family⦁ Flexibility to work in-office, virtually or a combination of both⦁ Generous company matched pension⦁ Opportunity to give back to communities in which we work, live and serve⦁ Career growth and learning & development opportunities to develop your skills⦁ And much more…Job Type: This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.