[Remote] People Operations Specialist II

Note The job is a remote job and is open to candidates in USA. Atrium Health, part of Advocate Health, is an integrated health system providing healthcare services and supporting organizational operations. The People Operations Specialist II supports efficient HR service delivery across onboarding, leave, compliance, benefits, payroll support, and data management while ensuring timely, accurate, compliant, and high-quality resolution of teammate inquiries and cases. Responsibilities Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content Participate in cross-training in multiple content areas to support business continuity and enhance team agility Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics Skills Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics Bachelor's degree in business, Human Resources, Compliance, or Technology related field or equivalent experience Typically requires 2 years of experience in human resources or 6 years in customer service Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters High sense of urgency for meeting commitments and completing assignments Demonstrate knowledge and understanding of relevant HR content areas including but not limited to payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations Critical thinking and multi-tasking in a high-volume environment Ability to consistently deliver high quality customer service in a professional manner Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools This position requires travel so it will be exposed to road, weather and travel hazards Operates all equipment necessary to perform the job Exposed to normal office environment Benefits Remote work arrangement, Monday-Friday, 8 a.m.-5 p.m. EST Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Company Overview Atrium Health, part of Advocate Health, is redefining how, when and where care is delivered. It was founded in 2007, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is https//atriumhealth.org/medical-services/childrens-services/levine-childrens-hospital.