Senior Client Development Manager, Luxury Retail

Responsibilities:

Strategic Growth: Design strategies to recruit, grow, and retain top tier VIP members (UHNW) and hit ecosystem sales goals.
Bespoke Partnerships: Partner with luxury brands to curate private, exclusive client events and unique retail activations.
Team Leadership: Manage concierge and elite client relationship teams to deliver world-class hospitality and experience.
CRM & Data Analytics: Oversee advanced CRM operations to track spending behaviors, preferences, and lifestyle patterns of top spenders.
Rewards & Retention: Brainstorm and execute high-end reward concepts, private previews, and personalized gifting initiatives

Requirements:

Degree holder or above
12+ years in client development/ experience role in luxury retail management, private membership club, high-end hospitality, or luxury auction house with 5+ years of team management
Exceptional interpersonal and networking skills with emotional intelligence suited for ultra-affluent clientele.
Experienced in driving client lifetime value, engagement and stickiness
Full professional proficiency in English, Cantonese, and Mandarin.