Senior Customer Success Manager

Senior Customer Success Manager - Global Accounts

London | Hybrid
£100k + Bonus

We're working with a global leader in data collaboration and marketing technology, helping some of the world's largest brands use their customer data more effectively across advertising, marketing and measurement.

This is a highly strategic role working with some of the organisation's largest and most complex global customers. You'll act as the international lead across a portfolio of multinational accounts, partnering closely with US-based teams to ensure customers receive a seamless experience across the UK, Europe, US, APAC and beyond.

You'll be responsible for driving adoption, value realisation, retention, and growth across your accounts, while building relationships with senior stakeholders and coordinating complex initiatives across multiple markets and internal teams.

What you'll be doing:

Owning the International relationship for large, strategic global accounts

• Partnering with US-based teams on global account strategy and success plans
• Driving product adoption, utilisation, and measurable customer value
• Building trusted relationships with senior and C-level stakeholders
• Coordinating multi-market rollouts and complex cross-functional projects
• Identifying risks, managing escalations and monitoring customer health
• Supporting renewal and expansion opportunities across international markets
• Acting as the voice of the customer internally across Product, Technical, Commercial, and other teams

What we're looking for:

10+ years' experience across Customer Success, Account Management or Consulting

• Strong experience managing large, complex enterprise or global accounts
• Background within SaaS, MarTech, AdTech, data or a similarly complex technology environment
• Experience working with senior and executive-level customer stakeholders
• Strong commercial acumen with exposure to renewals, growth and value-based customer conversations
• Comfortable working across multiple markets and collaborating regularly with US-based teams
• A good understanding of the digital advertising/data ecosystem, ideally including areas such as identity, data collaboration, clean rooms, programmatic, measurement or CDPs
• Working knowledge of GDPR and the European data privacy landscape

This would suit someone who enjoys operating at a genuinely strategic level with sophisticated global customers and wants to take ownership of complex international relationships within a highly established technology business.

If you're a senior Customer Success professional who loves managing complex global relationships and wants to work with some of the world's largest brands at the forefront of data and marketing technology, we'd love to hear from you.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.