Strategic Talent Acquisition Partner – Customer Excellence (Remote‑First) – Full‑Cycle Recruiting Specialist

About careerzynithcareerzynith is a leading provider of collaborative work management solutions that empower organizations worldwide to streamline processes, boost productivity, and drive innovation. With a rapidly expanding global footprint, careerzynith is recognized for its customer‑centric culture, cutting‑edge technology, and commitment to fostering an inclusive workplace where every voice matters. As we continue to grow, our Customer Excellence organization plays a pivotal role in ensuring that our clients receive world‑class support, guidance, and strategic insight. Joining careerzynith means becoming part of a forward‑thinking team that values collaboration, creativity, and continuous learning.

Why This Role Matters

Our Customer Excellence function is the heart of careerzynith’s service delivery model. It is responsible for building lasting relationships with clients, delivering tailored solutions, and ensuring that every interaction reflects our brand promise of excellence. As a

Strategic Talent Acquisition Partner, you will be the catalyst that brings top‑tier talent into this critical area, directly influencing the quality of service we provide and the satisfaction of our customers.

Key Responsibilities

Full‑Cycle Recruiting:Own end‑to‑end recruitment for all levels within the Customer Excellence organization, from entry‑level positions to senior leadership roles.

Hiring Manager Partnership:Serve as a trusted advisor to hiring managers and interview panels, guiding them through best practices, interview techniques, and market insights.

Strategic Sourcing:Build and nurture a robust pipeline of passive and active candidates using advanced sourcing techniques, including Boolean searches, social recruiting, and talent community engagement.

Candidate Experience Champion:Deliver a personalized, high‑touch experience that reflects careerzynith’s service‑oriented values, ensuring candidates feel valued at every touchpoint.

Virtual Event Leadership:Design, promote, and execute virtual recruiting events, career fairs, and networking sessions that attract diverse talent pools.

Project Collaboration:Lead or contribute to internal talent acquisition initiatives, such as employer branding campaigns, diversity hiring programs, and process improvement projects.

Data‑Driven Decision Making:Leverage recruiting metrics and analytics to refine strategies, forecast hiring needs, and report on key performance indicators.

Compliance & Documentation:Ensure all recruiting activities comply with legal requirements and internal policies, maintaining accurate records in our Applicant Tracking System (ATS).

Continuous Learning:Stay current on industry trends, emerging sourcing tools, and best practices to keep careerzynith ahead of the talent curve.

Essential Qualifications

Minimum of2 yearsof high‑volume corporate or agency full‑cycle recruiting experience, preferably within technology or SaaS environments.

Demonstrated success hiring for both evergreen (continuous) and single‑threaded (specialized) roles.Proven ability to partner with senior leaders, interviewers, and cross‑functional teams throughout the hiring lifecycle.Strong organizational skills with the capacity to prioritize multiple searches, projects, and stakeholder relationships simultaneously.Commitment to delivering an exceptional candidate experience that aligns with careerzynith’s service‑first philosophy.Hands‑on experience with LinkedIn Recruiter, LinkedIn, and a modern ATS (careerzynith utilizes Greenhouse).Legal authorization to work in the United States on a permanent basis.Preferred Qualifications & Additional Skills

Experience recruiting for customer‑facing roles such as Customer Success Managers, Support Engineers, and Account Managers.Familiarity with diversity, equity, and inclusion (DEI) recruiting strategies and the ability to implement inclusive hiring practices.Advanced sourcing techniques, including talent mapping, market intelligence, and use of AI‑driven recruiting tools.Strong storytelling ability to articulate careerzynith’s employer brand and value proposition to candidates.Certification in HR or recruiting (e.g., AIRS, LinkedIn Certified Professional Recruiter) is a plus.Experience conducting virtual interview panels and facilitating remote hiring processes.Core Competencies for Success

Communication:Clear, concise, and persuasive communication with candidates, hiring managers, and intern