UI/UX Designer, Client Experience

Responsibilities

• Conduct customer research, usability testing, journey mapping, and service experience analysis.

• Design wireframes, prototypes, user flows, information architecture, and high-fidelity UI screens.

• Improve onboarding, form completion, navigation, service discovery, mobile usability, and accessibility.

• Apply design system standards while tailoring interfaces for customer clarity and adoption.

• Partner with Product Managers and Engineers to translate insights into practical design specifications.

• Use customer feedback, behavioural data, and usability findings to iterate and improve digital journeys.

Preferred Skills

• Strong proficiency in Figma or equivalent design and prototyping tools, including reusable components, variants, and design handoff practices.

• Experience applying design systems, UI standards, and accessibility guidelines to create consistent, inclusive, and scalable customer-facing interfaces.

• Ability to conduct user research, usability testing, customer journey mapping, and service blueprinting to identify pain points and improvement opportunities.

• Good understanding of information architecture, interaction design, responsive design, mobile-first design, and form usability.

• Ability to translate customer feedback, behavioural data, and business requirements into clear design recommendations and practical product improvements.

• Strong collaboration skills to work effectively with Product Managers, Engineers, business stakeholders, and service owners in an agile delivery environment.

• Clear communication and storytelling skills to explain design rationale, trade-offs, and user impact to both technical and non-technical audiences.

• Basic understanding of front-end development concepts such as HTML, CSS, component behaviour, and design feasibility is preferred.