Customer Success Administrator

Customer Success Administrator in Newcastle-under-Lyme

Salary: £27,000 per annum

Job Type: Permanent, Full-Time

Working Pattern: Office-Based

Are you an experienced administrator or customer service professional who enjoys looking after customers from first enquiry through to delivery? Appointments Personnel is recruiting for a Customer Success Administrator in Newcastle-under-Lyme to join a successful global manufacturing business with an established local presence and an international customer base. This role suits candidates with a background in customer service, sales administration, order processing or customer success.

The Role

As Customer Success Administrator, you'll provide an excellent level of service to customers while supporting the wider sales and operations teams. Following orders from initial enquiry to completion, you'll be the friendly, reliable point of contact that keeps everything running smoothly. Due to continued growth, our client is adding to their busy and supportive team.

Key Responsibilities

Manage customer enquiries by telephone and email
Process customer orders accurately and efficiently
Prepare quotations, order documentation and other administration
Keep customer records and internal systems up to date
Liaise with customers about orders, deliveries and queries, resolving issues promptly
Follow orders through from initial enquiry to completion
Work closely with sales, production, logistics and other internal departments
Build strong, professional relationships with customers and support the team with general administration

Skills and Experience

To be successful in this Customer Success Administrator role, you'll ideally have:

Experience in customer service, sales administration, order processing or customer success
Excellent organisation and attention to detail
Confidence communicating with customers by telephone and email
Good IT skills, including Microsoft Office
The ability to manage multiple tasks and prioritise effectively
A professional, friendly and customer-focused approach
Comfort working in a busy manufacturing or commercial environment
Experience in a manufacturing, engineering or B2B setting is an advantage, but strong customer service and administration professionals are welcome to apply

Salary and Benefits

£27,000 per annum
Permanent, full-time position
Opportunity to join an established global manufacturing business
Friendly and supportive working environment
Opportunities for long-term career development

Working Hours and Location

Monday to Friday, 8:00am to 4:30pm
Full-time and fully office-based
Based in Chesterton, Newcastle-under-Lyme

How to Apply

If you have experience in customer service, administration, order processing or customer success and you're looking for a Customer Success Administrator job in Newcastle-under-Lyme with an established global business, we'd love to hear from you. Apply today with your up-to-date CV.

Pay: £26,500.00-£27,500.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person