Customer Success Manager, (Tech)

Customer Success Manager

Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. Build and maintain strong, trusted relationships with client accounts.

Act as the primary non-technical contact for client service and engagement.

Oversee onboarding to ensure a smooth transition into managed services.

Communicate service offerings clearly and demonstrate their business value.

Drive adoption of services, tools and best practices.

Lead regular service reviews, focusing on value, outcomes and improvements.

Turn operational data into clear, meaningful client insights.

Identify and address service risks, concerns and early signs of dissatisfaction.

Support client retention and renewals by demonstrating ongoing value.

Gather client feedback and contribute to continuous improvement across customer success processes.

Proven experience within customer success, account management, or client relationship roles.

Ability to understand service data and translate technical information into clear, accessible insights.

Free onsite parking

Company pension

Free lunch on Fridays!

Company events