Customer Success Manager - Software

VANRATH is working with a fast growing technology business on the recruitment of a Customer Success Manager. The company delivers an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact.

This is an opportunity for an experienced Customer Success or Account Manager to take ownership of an established client portfolio, build long term relationships, drive product adoption and grow the accounts. You will join a small, collaborative team at an exciting stage of the company's development, working for a business with a clear social and environmental purpose.

Hybrid working, Belfast officeCompetitive salaryPrivate healthcare, company pension and flexible workingOngoing professional developmentThe Role

Key responsibilities include:

Manage a portfolio of B2B customers as their primary point of contact and trusted advisorLead customer onboarding, ensuring a smooth handover from Sales and strong adoption of the platformDeliver platform training and ongoing supportConduct regular business reviews, showing usage, value delivered and future opportunitiesBuild strong relationships across every level of each customer organisation, up to executive levelMonitor engagement, satisfaction and account health, managing churn risks ahead of renewalsIdentify and act on upsell and cross-sell opportunities, working with Sales and Marketing to close themSupport renewals and contribute to retention and revenue growthAct as the voice of the customer internally, feeding insight back to Product, Technology and Commercial teamsContribute to the development of Customer Success processes and best practiceThe Ideal Candidate

Proven experience in Customer Success, Account Management or a similar client-facing role within SaaS, software or technologyExperience managing a portfolio of B2B customersStrong relationship-building and stakeholder management skills, up to executive levelA commercial mindset, with experience spotting upsell and cross-sell opportunitiesExperience delivering onboarding, training or structured account reviewsProactive and organised, comfortable managing multiple accounts and priorities