Customer Success Manager at Agentic Commerce Marketing Platform

Opportunity to drive new levels of performance and customer satisfaction with an agentic marketing platform trusted by top global brands.

COMPANY

Agentic commerce marketing SaaS100% growth year-on-year for the last 5 yearsGlobal officesWorking with the world’s biggest brandsValued at approx. $1billionIndustry leading agentic commerce platformPartnerships with the likes of Amazon, Walmart, Target and many more

ROLE

Lead tactical support and best practice across retail media advertising strategiesDrive optimum platform usage through training and regular performance reviewRun effective discovery to understand each clients advertising objectives, using product and engagement data to optimise future performanceNurture client relationships and identify growth opportunities within the accountUse AI to optimise your workflow, prioritise your duties and balance high touch approach with more strategic accounts

REQUIRED SKILLS & EXPERIENCE

Hands-on digital marketing experience, across Retail Media and/or SEM, Paid Social or ProgrammaticCustomer success or account management experience within digital marketingExperience or strong willingness to utilise AI tools to organise an automate client prep, communication and documentation